Advice and Support

If you suffer a sudden loss of hearing contact your GP or Richmond Hearing to receive advice as a matter of urgency. 

Any further questions do not hesitate to call 0208 004 7991 or message us.

Hearing Loss

Types of Hearing Loss

Conductive Hearing Loss

This type of Hearing Loss occurs when an obstruction prevents sound from getting to the inner ear. This may be caused by wax, fluid or even the shape of your inner ear. This type of Hearing Loss can often be treated through removal or medical interventions such as medicine or surgery. 

Sensorineural Hearing Loss

Sensorineural hearing loss is the most common type of hearing loss. It is caused by damage to the inner ear nerves or hair cells.  Leading causes are age and noise damage. Sensorineural hearing loss impacts the pathways from your inner ear to your brain. Sensorineural Hearing Loss is often best aided by the use of a Hearing Aid system.

Mixed Hearing Loss

Mixed hearing loss is a combination of sensorineural and conductive hearing loss.

Levels of Hearing Loss

There are four different levels of hearing loss that patients can experience:

Mild: Difficulty keeping up with conversations, particularly in noisy environments.
Moderate: Difficulty keeping up with conversations when not wearing a hearing aid.
Severe: Heavily reliant on a hearing aid. Lip reading will sometimes be relied upon, difficulty hearing in the presence of any surround sound.
Profound: Heavily reliant on a hearing aid, with lip reading more readily used, will most likely require the assistance of hearing aid accessories to maximise hearing.

Tinnitus Support

Tinnitus is a common symptom of underlying ear conditions such as Hearing Loss or injury. Tinnitus occurs when there is a sound perceived but there is no sound source present. Certain Hearing Aids can reduce and sometimes remove your Tinnitus.

Tinnitus may sound like banging, whistling, music playing, rushing or pulsing sounds, the symptoms vary from person to person and may be continuous or come and go. Some people may experience a temporary tinnitus after exposure to loud noise.

A common therapy for tinnitus is sound enrichment whereby you introduce, or highlight, another sound.This works by refocusing your attention away from the uncomfortable sound you may be experiencing.

Hearing Aids can help support this to some extent by amplifying external sounds to provide relief from the sound caused by tinnitus. In addition, some hearing aids have tinnitus therapy built in, which means that a chosen sound is generated by the aids, which can then be introduced alongside or instead of the usual amplification.

Frequently Asked Questions

Do I need a Hearing Test?

It is important that if you have a hearing loss that it is reviewed as a matter of urgency.  It may be a build up of wax which we can remove for you or it may  be that your hearing has declined and that we need to provide you with a Hearing Test.  In a few rare cases, the results of your Hearing Test may lead to a referral to a Specialist Consultant.

If you are suffering from hearing loss symptoms, or have other concerns, call our team on 0208 004 7991 today. The quicker a hearing issue is diagnosed the more options you have going forward.

Is Microwax Suction safe?

Microwax Suction is currently the approved procedure for earwax removal. It is regarded as the safer procedure because there is no risk to your eardrum. In some cases syringing is safer for you based on where the wax is positioned; our Audiologists will carry out an examination of the inside of your ear before the procedure takes place to ensure that it is the right approach for you.

All Richmond Hearing Centre audiologists are certified and insured to perform wax removal.

Why should I choose Richmond Hearing?

Richmond Hearing is an independent Hearing Aid dispenser. Being independent means being able to provide all Hearing Aids from all manufacturers. With no ties to a particular manufacturer, as many of the High Street audiologists are, we can offer you the best Hearing Aid for you loss at great prices.

As part of our mission to ensure that our audiologists can provide you with the best care and service Richmond Hearing audiologists are all registered, and regulated by, The Health and Care Professions Council (HCPC). Alongside this our audiologists are members of British Society of Hearing Aid Audiologists (BSHAA), a professional society recognised by the regulator who support and encourage audiologists to grow and excel in their clinical practices. These regulations ensure that our patients are getting the highest standards of care.

Disabled Persons Railcard

If you are one of our Hearing Aid patients we can support your claim for a Disabled Persons Railcard. A Disabled Persons Railcard offers you a reduced rate for when you travel via train. More information on a Disabled Persons Railcard can be found here https://www.disabledpersons-railcard.co.uk/using-your-railcard/
For more details on how we can support your application please call us on 0208 004 7991 or email us on info@richmondhearing.co.uk 

Video Support

How to change the filters on Phonak, Starkey or Unitron Hearing Aids.

Instruction Video on how to change filters on a Phonak, Unitron or Starkey Hearing Aid.

How to change the filters on Signia/Siemens Hearing Aids.

Take a second to hear Paul McKay explain how to change the filters on a Signia/Siemens Hearing Aid.

How to change the filters on Oticon or Bernafon Hearing Aids.

Paul McKay guiding you through how to change the filters on your Oticon or Bernafon Hearing Aids.

At Richmond Hearing we have a team of dedicated audiologists who are members of the Health & Care Professions Council and The British Society Of Hearing Aid Audiologists (BSHAA).